Privacy Policy

1. Information We Collect

When you use our services or visit our website, we may collect the following types of information:

• Personal Information: Name, phone number, email address, and physical address provided when you request a ride, submit a contact form, or communicate with us.
• Transportation Details: Pickup and drop-off locations, appointment dates and times, service type preferences, and special accommodation needs (e.g., wheelchair accessibility).
• Medical Information: Only as necessary to provide appropriate transportation services, such as mobility requirements or special medical equipment needs.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site, collected through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide non-emergency medical transportation services
• Communicate with you about your ride requests and appointments
• Coordinate with healthcare providers and insurance companies as needed
• Improve our services and website experience
• Comply with legal and regulatory requirements
• Send important service updates and notifications

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Healthcare Providers: To coordinate transportation for your medical appointments.
• Insurance Companies: Including MassHealth/Medicaid, to process transportation claims and verify eligibility.
• Service Partners: Trusted partners who assist in operating our business, subject to confidentiality agreements.
• Legal Authorities: When required by law, court order, or governmental regulation.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure servers, and restricted access to personal information by authorized personnel only.

5. HIPAA Compliance

As a non-emergency medical transportation provider, we are committed to protecting your health-related information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Any medical or health-related information shared with us is handled with the highest level of confidentiality and used solely for the purpose of providing transportation services.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of non-essential communications
• File a complaint with the appropriate regulatory authority

8. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Phone: (508) 579-8836
• Email: [email protected]
• Address: Worcester, MA 01604