Question 1

What is Non-Emergency Medical Transportation (NEMT)?

Accepted Answer

NEMT is a transportation service for individuals who need help getting to medical appointments but don't require emergency ambulance services. It includes ambulatory, wheelchair, and stretcher transport for patients with various mobility needs.

Question 2

What areas does Acosta Transportation serve?

Accepted Answer

We serve Worcester, MA and the entire Central Massachusetts region, including Shrewsbury, Auburn, Holden, Leicester, Millbury, Grafton, Northborough, Westborough, Boylston, and surrounding communities.

Question 3

What are your hours of operation?

Accepted Answer

We offer 24/7 scheduling and service availability. Whether you need an early morning appointment ride or a late evening return trip, we're here for you.

Question 4

How do I book a ride?

Accepted Answer

You can book a ride by calling us at (508) 579-8836, using our online ride request form, or messaging us on WhatsApp. We recommend booking at least 24-48 hours in advance for scheduled rides.

Question 5

What types of vehicles do you have?

Accepted Answer

Our fleet includes sedans, minivans, and wheelchair-accessible vehicles equipped with hydraulic lifts and ramps. All vehicles are ADA-compliant, regularly maintained, and thoroughly cleaned between rides.

Question 6

Do you provide wheelchair transportation?

Accepted Answer

Yes, we specialize in wheelchair transportation. Our vehicles are equipped with hydraulic lifts, electric ramps, and state-of-the-art securement systems for both manual and electric wheelchairs.

Question 7

Can you accommodate stretcher patients?

Accepted Answer

Yes, we provide stretcher transportation for patients who need to remain in a reclined position during transport. Our stretcher vehicles are equipped with proper medical-grade equipment.

Question 8

Do you offer recurring ride schedules?

Accepted Answer

Absolutely. We specialize in recurring transportation, especially for dialysis patients. We'll set up a consistent schedule that aligns with your treatment plan.

Question 9

Do you accept insurance?

Accepted Answer

Yes, we accept most insurance plans including Medicaid (MassHealth), Medicare, and many private insurance providers. Contact us to verify your specific coverage.

Question 10

Is NEMT covered by Medicaid in Massachusetts?

Accepted Answer

Yes, MassHealth (Massachusetts Medicaid) covers NEMT services for eligible members who need transportation to covered medical services and have no other means of transportation.

Question 11

What if I don't have insurance?

Accepted Answer

We offer competitive private-pay rates for patients without insurance coverage. Contact us for a quote based on your specific transportation needs.

Question 12

How does billing work?

Accepted Answer

For insured patients, we handle the billing process directly with your insurance provider. For private-pay patients, we provide clear pricing upfront with no hidden fees.

Question 13

Are your drivers background-checked?

Accepted Answer

Yes, every driver undergoes a comprehensive background check, drug screening, and driving record review before joining our team. We also conduct ongoing checks to maintain the highest safety standards.

Question 14

What training do your drivers receive?

Accepted Answer

Our drivers receive extensive training in passenger assistance, wheelchair securement, CPR/First Aid, defensive driving, HIPAA compliance, and customer service. Training is ongoing throughout their employment.

Question 15

Are your vehicles inspected regularly?

Accepted Answer

Yes, all vehicles undergo regular maintenance and safety inspections that meet or exceed state and federal requirements. We maintain detailed maintenance logs for every vehicle in our fleet.

Question 16

What COVID-19 precautions do you take?

Accepted Answer

We follow all current CDC and state health guidelines. Our vehicles are thoroughly sanitized between rides, and we maintain proper ventilation and hygiene protocols to protect our passengers and drivers.

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