Wheelchair Accessible Transportation: What to Expect

Understanding Wheelchair Accessible Transportation

Wheelchair accessible transportation is a specialized NEMT service designed for passengers who use manual or electric wheelchairs. Understanding what to expect can help you feel more comfortable and prepared for your ride.

ADA Compliance Requirements

All wheelchair accessible NEMT vehicles must meet Americans with Disabilities Act (ADA) requirements, including:

• Wheelchair lifts or ramps for safe boarding
• Securement systems to safely anchor wheelchairs during transport
• Adequate interior space for wheelchair maneuvering
• Accessible controls and communication systems

What to Expect During Your Ride

• Pickup: Your driver will arrive at your location and assist you to the vehicle
• Boarding: The driver will deploy the lift or ramp and guide you safely aboard
• Securement: Your wheelchair will be properly secured using approved restraint systems
• Transport: Enjoy a comfortable ride in a climate-controlled vehicle
• Arrival: The driver will assist you from the vehicle to your destination entrance

Tips for Wheelchair Transport Passengers

• Ensure your wheelchair is in good working condition before the ride
• Inform the provider of your wheelchair type and size when booking
• Be ready at your pickup location 10-15 minutes early
• Communicate any special needs or preferences to your driver

Acosta Transportation's Wheelchair Fleet

Our entire fleet includes ADA-compliant vehicles equipped with hydraulic lifts, electric ramps, and state-of-the-art securement systems. Every driver is trained in proper wheelchair handling and passenger assistance.